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PREGUNTAS FRECUENTES

About the store

where are you now?
We don't have a physical store. We only accept orders through our online store. All orders are processed and shipped by our overseas suppliers.

Do you have a service call?
Currently, our follow form is via email only ([email protected]). This way of communication allows you to notify us about delivery delays, wrong/damaged/damaged/missing products, and answer any questions you may have about our store.
Please understand that due to the volume of emails requesting assistance, the response time to your agreement is 48 hours. But don't worry, our team is always on call.

do you actually deliver?
Since the lead time of our products can be extended (2-8 weeks), many people think that the order will not reach them. But don't worry, if your order is untraceable after 60 days from the shipping date, you can contact us and we will help you.

About Products!

Does your product really work?
This product will provide the specified benefits if used correctly and within the estimated time.

Require

How do I cancel my order?
If you want to cancel your order, please contact us immediately (same day). We prepare orders for fast shipping (we are fast!). Most orders ship the next day after purchase. Once your order has been processed and shipped by our logistics team, we can no longer cancel it.
We emphasize that you have the right to accept or refuse to accept an order or any part thereof, even if the customer has received an order confirmation or credit card payment has been authorized.
If the credit card company has authorized the purchase and canceled the purchase, we will refund the amount to the original payment method.
Note: Orders that have already been invoiced or shipped can no longer be cancelled.

How safe is it to place an order?
When shopping online with a credit card, all information is recorded on a secure SSL page. Your information will then be encrypted and sent directly to our administrator, where the transaction is authorized and approved. Your credit card information is not stored on our servers.

Payment

What is the payment method?
We use several payment methods, they are: VISA / Mastercard / American Express / Diners Club Internacional / Hipercard / Aura / Elo Credit Card, VISA / Mastercard Debit Card, Bank Transfer.

Where can I find my invoice?
A bank receipt will be sent back to the email address registered at the time of purchase, so you can access it anytime. Check your spam box and if you have not received an invoice please send an email with your full name and order number to: [email protected]

My invoice has expired
Tickets to our store expire 3 days from the date of purchase, this period can be extended but not shortened. Remember, once payment is confirmed, the order can be shipped, regardless of the due date of the proof of payment.

Can I pay after receiving the order?
Once payment is confirmed, the order is always ready to ship, which is our standard procedure.

Shipping and Delivery

ready to send
Please verify that your order and delivery information is correct and complete. If the information is incomplete, the order will not be processed and will be cancelled.
We process orders during the week from Monday to Friday. Please understand that we do not ship on weekends.
When a tracking code is in our inventory, a message will be sent to the email address registered at the time of purchase. If you have not received your tracking code within 7 days of payment confirmation, please contact us.
Note: International transaction fees may apply when processing orders. This fee is non-refundable.

How long will it take to receive my order?
The stated delivery time may take 2 to 8 business days from the date of confirmation of payment.

Where is my order?
You can track using the tracking code sent to the registered email via the following link (this will take a few days as this code may take a while to work): https://www.17track.net/pt. Keep in mind that it may take 3-10 business days for the tracking number to show its current status.

Will I be charged customs fees?
Product prices on our website are final prices.
Do you still have questions? Email our support channel: [email protected]