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POLÍTICA DE DEVOLUCIONES Y CANCELACIONES

ppitaya.com, your shopping experience in the ppitaya.com online store is very pleasant and meets your needs. Therefore, if your order is returned, we will establish an exchange and return policy in accordance with the current legislation - Law No. 8,078 of September 11, 1990, Consumer Protection Act.

semester
The period for requesting a return is up to 7 (seven) calendar days from the date of receipt of the order (in accordance with Section 49 of the Consumer Protection Act). Products returned without prior notice will be returned to the customer immediately.

condition
Confession or withdrawal returns are for online purchases only, not for items in ppitaya.com stores. Only the following products are accepted: unwashed, unused, odorless, unaltered by the customer (such as covers and trim), i.e. undamaged and with replacement labels attached to the parts.
Upon receipt of the product, a quality control analysis will be performed, which may take up to 4 days. If you do not agree with the conditions described here, the customer will be notified of the return.


Your claim will be analyzed within up to 2 business days, and once a problem is detected, we will contact you via email and you can choose one of the following options:
- Receive new products upon request.
- full refund
- Received products of similar value.
- Receive a coupon with product value for future purchases.