About the store
where are you now?
We don't have a physical store. We only accept orders through our online store. All orders are processed and shipped by our overseas suppliers.
Do you have a service number?
Currently, our follow form is via email only ([email protected]). This form of communication allows you to notify us about delayed deliveries, wrong/damaged/damaged/missing products, and to answer any questions you may have about our store.
Please understand that due to the volume of emails requesting assistance, the response time for your agreement is 48 hours. But don't worry, our team is always on call.
do you actually deliver?
Since the lead time of our products can be extended (2-8 weeks), many people think that the order cannot be reached. But don't worry, if your order is still untraceable after 60 days from the date of shipment, you can contact us and we will help you.
Does your product really work?
This product will provide the specified benefits if used correctly within the estimated time.
How to cancel an order?
If you want to cancel your order, please contact us immediately (same day). We prepare orders for fast shipping (we are fast!). Most orders ship the next day after purchase. Once your order has been processed and shipped by our logistics team, we can no longer cancel it.
We emphasize that you have the right to accept or refuse to accept an order or any part thereof, even if the customer has received an order confirmation or credit card payment has been authorized.
If the credit card company has authorized the purchase and canceled the purchase, we will refund the amount to the original payment method.
Note: Orders that have already been invoiced or shipped cannot be cancelled.
How safe is it to place an order?
When shopping online with a credit card, all information is recorded on a secure SSL page. Your information will then be encrypted and sent directly to our administrator, where the transaction is authorized and approved. Your credit card information is not stored on our servers.
What is the payment method?
We use several payment methods, they are: VISA / Mastercard / American Express / Diners Club Internacional / Hipercard / Aura / Elo Credit Card, VISA / Mastercard Debit Card, Bank Transfer.
Where can I find my invoice?
A bank receipt will be sent back to the email address registered at the time of purchase so you can access it anytime. Check your spam box and if you have not received an invoice please send an email with your full name and order number to: [email protected]
My invoice has expired
Tickets for this store expire after 3 days from the date of purchase. This period can be extended but not shortened. Remember, once payment is confirmed, the order can be shipped regardless of the due date of the proof of payment.
Can I pay after receiving the order?
Once payment is confirmed, the order is ready to be shipped, which is our standard procedure.
Shipping and Delivery
ready to send
Please verify that your order and delivery information is correct and complete. If the information is incomplete, the order will not be processed and will be cancelled.
We process orders during the week from Monday to Friday. Please understand that we do not ship on weekends.
When a tracking code is in our inventory, a message will be sent to the email address registered at the time of purchase. If you do not receive the tracking code within 7 days of payment confirmation, please contact us.
Note: International transaction fees may apply when processing orders. This fee is non-refundable.
How long will it take to receive my order?
The stated delivery time may take from 2 to 8 business days from the date of confirmation of payment.
Where is my order?
You can track using the tracking code sent to the registered email via the following link (this will take a few days as this code may take a while to take effect): https://www.17track.net/pt. Keep in mind that it may take 3-10 business days for the tracking number to show its current status.
Will I be charged customs fees?
Product prices on our website are final prices.
Do you still have questions? Email our support channel [email protected]